At Florist Holloway, we pride ourselves on delivering only the freshest, hand-selected flowers to households and businesses across Holloway and the surrounding area. As a trusted local florist, your satisfaction is our top priority. We guarantee our flowers will arrive fresh and beautiful, and we stand by the quality of our arrangements every single day.
If your flowers or floral products arrive damaged, wilted or not in the pristine condition you expect, please notify us within 24 hours of delivery. This helps us quickly address any issues and maintain our high standard of quality for every customer. You can contact our team through the website or in person at our Holloway shop with your order details and clear photographs of the damage. We will review all damage claims sympathetically and efficiently, ensuring a fair outcome for our valued customers.
We offer a freshness window guarantee for every flower arrangement and bouquet we deliver in Holloway. Our floral products are guaranteed fresh for a minimum of five days from delivery, as long as they are cared for according to our simple instructions included with every order. Should you find that your flowers are not living up to our freshness promise within this period, please get in touch promptly so we can make things right.
Florist Holloway is committed to customer satisfaction. If confirmed issues occur with your flowers—such as being damaged on arrival or not meeting our freshness guarantee—we will offer you the choice of a full refund or a swift replacement of your bouquet. Refunds will typically be processed using your original payment method, while replacements will be hand-delivered to your chosen Holloway address at no extra cost to you.
Each case is handled individually with care. We may request a photo of your flowers and further details to facilitate a quick solution. Please allow us up to three working days to process refunds or arrange your replacement following your claim's validation.
While issues are rare, we recognise that sometimes things may not go as planned. If you wish to make a complaint about your experience with Florist Holloway, we encourage you to get in touch directly. Provide your order information, a description of the issue, and any supporting photos or details. Our dedicated customer care team will investigate your complaint impartially and respond within two working days with a proposed resolution.
We value all feedback, as it helps us improve our services for the Holloway community. Our goal is to resolve any complaints promptly and professionally, ensuring your complete confidence in our flower delivery and customer service standards.
Florist Holloway deeply values the trust placed in us by local households and businesses. With every order, we aim to exceed expectations, acting as your reliable partner for every floral occasion. Thank you for choosing Florist Holloway – your satisfaction with our fresh flowers and service is always guaranteed.
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