Welcome to Florist Holloway, your trusted local seller for online flower delivery in Holloway and the surrounding areas. These Terms & Conditions govern your access to and use of our website and services, including flower orders placed online for delivery. By placing an order or registering an account with Florist Holloway, you agree to be bound by these Terms & Conditions in full. If you do not agree with any part of these terms, you should not use our online services.
These Terms & Conditions are applicable to all customers purchasing flowers or related products through our online store for delivery in Holloway and neighbouring locations. They are designed to ensure clarity and protect both your rights as a customer and our obligations as an online florist. Please review them carefully prior to placing an order.
Placing an Order: To order flowers or products for delivery from Florist Holloway, browse our curated online selection, choose your desired bouquet or product, add it to your cart, and proceed to our secure checkout process. You are required to provide accurate and complete information for delivery, including the recipient’s name, address, contact details, and any relevant instructions.
Order Confirmation: Once your order has been placed and payment processed, you will receive an automated email (or other confirmation) summarising your purchase and delivery details. This confirmation indicates we have received your order; it does not constitute acceptance. Formal acceptance and contractual agreement occur only when we dispatch the order for delivery.
Product Availability: All products are subject to availability. On occasion, certain flowers or items may be unavailable due to seasonal variation or supply limitations. In such cases, we reserve the right to substitute items with similar products of equal quality and value to maintain the aesthetic and value of your selected bouquet. Should a significant substitution be necessary, we will endeavour to contact you for approval before processing your order.
Florist Holloway provides flower delivery services throughout Holloway and nearby areas. During the ordering process, you may specify the preferred date and, where possible, a delivery timeslot. While we strive to honour all delivery requests, delivery times are not guaranteed unless explicitly stated.
Delivery Details: It is your responsibility to supply complete and accurate delivery information. We cannot accept liability for delayed or failed deliveries where incorrect or insufficient information is provided.
Unsuccessful Deliveries: If the recipient is unavailable at the delivery address, we may leave the flowers in a safe place, with a neighbour, or return the order to our premises (at our discretion). In such instances, a delivery note will be left with further instructions. Attempts for redelivery or collection may incur additional charges.
Delivery Areas: Our flower delivery services are currently available across Holloway and selected nearby towns and districts. For service availability in your area, please refer to our location information during ordering.
Prices: All prices are clearly displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT). Delivery charges, where applicable, are displayed prior to checkout and incorporated into the total price shown at the final order stage.
Payment Methods: We accept a range of secure online payment options, including most major debit and credit cards. Full payment is required upon order placement. Orders will not be processed or dispatched until payment has been successfully received and verified by our systems.
Pricing Errors: While we strive for accuracy, occasionally there may be errors in advertised prices. If a pricing error affects your order, we will notify you as soon as possible and you will be given the option to reconfirm your order at the correct price or cancel for a full refund.
Changing Orders: Should you wish to make amendments to your order after placement (such as change of delivery address, delivery date, or product choice), please contact us as soon as possible. While we will do our best to accommodate any changes, we cannot guarantee modifications will be possible if the order is already being processed, prepared, or dispatched.
Order Cancellations: Cancellations must be requested promptly. Orders can generally be cancelled for a full refund if the request is received before the flowers are prepared. Once flowers have been arranged or dispatched, cancellations may not be possible, and your right to a refund may be affected.
Refunds: For eligible cancellations, refunds will be processed via your original payment method within a reasonable timeframe. Please note that refund appearance in your bank account may vary based on your payment provider.
Damaged or Unsatisfactory Flowers: We take pride in the freshness and quality of our flowers. If, upon delivery, you or the recipient find the flowers damaged, defective, or not as described, please notify us promptly—ideally within 24 hours of delivery. Photos of the product may be required to resolve your complaint efficiently.
Returns: Owing to the nature of perishable goods, we do not generally accept returns of flowers or plants, except where product quality is in question and a complaint has been raised as above.
Resolving Issues: Our priority is to ensure customer satisfaction with every order. We will review all complaints on a case-by-case basis and, where justified, offer a replacement or refund as appropriate.
General Liability: While we strive for excellence, Florist Holloway cannot accept liability for any indirect or consequential loss, including but not limited to missed events, late arrival, or disappointment caused by late or failed delivery, save for cases of our negligence or breach of contract.
Exclusions: Our liability is excluded for delayed, incomplete, or failed deliveries caused by events beyond our reasonable control. Such events may include, but are not limited to, extreme weather, courier failures, traffic disruptions, or acts of God.
Personal Information: All customer data is handled confidentially in line with applicable data protection laws. For detailed information, please refer to our Privacy Policy.
We endeavor to ensure all product descriptions and images are accurate and representative. However, due to the natural variations in flowers and the occasional need for substitution, the delivered arrangements may not be an exact replica of the images displayed on our website. Flower sizes, colours, and content may differ depending on seasonal and availability factors, but always uphold equivalent value and quality standards.
By using our online flower delivery services in Holloway, you agree to:
All content, images, graphics, and text available on this website are the property of Florist Holloway or its licensors. Use of any materials from our website without express written permission is strictly prohibited.
These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order through our website, you agree to submit to the exclusive jurisdiction of the English courts.
Florist Holloway reserves the right to change or update these Terms & Conditions at any time. Such changes will be effective as soon as they are published on our website. You are advised to review these terms regularly to stay informed of any changes. Continued use of our site and services will constitute your acceptance of the new terms and conditions at the time they are published.
These Terms & Conditions are applicable to all online flower delivery customers located in Holloway and the surrounding areas. For any further clarification regarding our order process, payments, cancellations, or any other aspect of your online flower delivery experience, please contact us via the contact options provided on our website.
Thank you for choosing Florist Holloway for your flower delivery needs in Holloway and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holloway, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holloway.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
